Senior Knowledge Manager Microsoft 365

2 days ago

Islamabad, Islamabad, Pakistan beBeeTechnology Full time

About the role

A Technology Professional will lead the development of a knowledge management strategy and provide expert guidance on enterprise architecture within Microsoft 365 suite.

The successful candidate will have expertise in privacy, compliance, and cloud infrastructure, and will support end-user training, process improvement, and standardization of knowledge management across the organization.

Key Responsibilities:

  • Design and implement an organization-wide knowledge management strategy using Microsoft 365 tools.

  • Create and maintain policies, procedures, and systems for effective knowledge sharing and information governance.

  • Collaborate with cross-functional teams to align knowledge management and security practices with business objectives.

  • Provide expert-level guidance on enterprise architecture and governance within M365.

  • Develop and manage a roadmap for Microsoft 365 apps with a focus on innovation, privacy, and security.

  • Configure and implement M365-based solutions tailored to business needs while ensuring compliance with internal IT standards.

  • Create and manage RFQs/RFPs, lead vendor selection, and provide strategic recommendations to senior leadership.

  • Draft briefing notes, reports, and action plans for senior leadership.

  • Develop training materials, conduct sessions, and support knowledge transfer across departments.

  • Collaborate with external vendors and manage related contracts and project deliverables.

  • Support departmental planning, budgeting, project management, and change initiatives.

  • Serve as a backup to the Senior Analyst as required.

Education & Experience:

  • Bachelor's degree in Computer Science, Information Science, or a related field (College diploma with equivalent experience may be considered).

  • 2-4 years of experience in IT knowledge management or a related discipline, with a strong emphasis on privacy and security.

  • Hands-on experience with Microsoft 365 tools (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics).

  • Microsoft certification(s) preferred.

  • Experience working in a cloud-based IT environment.

  • Familiarity with modern security frameworks, data protection practices, and compliance standards.

  • Knowledge of SQL Server and Dataverse is an asset.

  • Experience managing small to medium-sized IT projects.

Skills & Competencies:

  • Excellent verbal and written communication skills.

  • Strong analytical and problem-solving abilities with a business-oriented mindset.

  • Proven ability to collaborate across teams and influence without authority.

  • Skilled in delivering training and presenting technical concepts to non-technical users.

  • Strong organizational and time management skills; attention to detail.

  • Agile mindset with the ability to adapt to shifting priorities.

  • High level of professionalism, confidentiality, and diplomacy.

  • Experience in writing policies, process mapping, and workflow design.

  • Customer-focused with a strong commitment to end-user support.

Benefits:

  • Provident fund
  • Health insurance

Work timings: 9:30 am to 6:00 pm. On-site work mode. A competitive remuneration package is available to the right candidate.

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