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1 week ago
We are seeking a highly skilled Communication Operations Specialist to join our team at (HR) iPLEX. As a key member of our organization, you will play a crucial role in managing international client relationships and ensuring the smooth execution of projects.
Your primary responsibilities will include communicating with clients across the globe, specifically in the US and Canada, to understand their needs and expectations. You will also be responsible for managing the resources assigned to projects, including developers and designers, as well as overseeing project timelines and ensuring timely delivery.
In addition to your technical skills, you will need to possess excellent communication and interpersonal skills to effectively manage client relationships and facilitate seamless collaboration between team members.
You will also be responsible for reporting project progress to upper management and adapting to changing client requirements and priorities. To achieve this, you will utilize project management tools such as Jira, Podio, Asana, and Monday to track project progress and ensure efficient workflow.
A key aspect of this role is to identify opportunities to improve client handling strategies and develop plans to enhance the organization's overall performance. You will also serve as a quality assurance specialist for developers and a solution architect for designers, providing valuable expertise and guidance throughout the project lifecycle.
To succeed in this role, you will require a Bachelor's or Master's degree in any field, with a minimum of 2 years of experience in a similar capacity. Fluency in English is essential, and strong organizational and time-management skills are also required.
Skills and Qualifications- Fluency in English
- Strong Communication and Interpersonal Skills
- Excellent Project Management and Organizational Skills
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