Help Desk Expert

3 days ago

Islamabad, Islamabad, Pakistan beBeeNetwork Full time 600,000 - 800,000
IT Support Specialist

Evamp-Saanga requires a skilled IT support specialist to provide exceptional technical assistance to customers, ensuring their computer systems and networks are running smoothly.

  • Monitor and maintain computer networks for optimal performance.
  • Respond to customer inquiries via calls and emails, providing timely resolutions.
  • Maintain procedural documents and reports for organizational compliance.
  • Provide hardware-level support for servers and laptops, including upgrades and troubleshooting.
  • Collaborate with cross-functional teams to address technical challenges.
  • Adapt to evolving technologies and business needs.
  • Participate in rotating shifts for 24/7 support as required.
Requirements:
  • Bachelor's degree in Computer Science (CS) or Information Technology (IT).
  • 3+ years of experience in IT support.
  • Strong understanding of Windows operating systems (XP, Vista) and general desktop support issues.
  • Proficiency in networking concepts, including DNS, TCP/IP, VPNs, and network protocols.
  • Hands-on experience with servers, blade servers, and chassis (e.g., HP Chassis C7000).
  • Experience with SAN storage, NAS storage, and mounting raw drives (NFS, SAN, NAS).
  • Firewalls, power distribution, and data center operations.
  • Installation and configuration of computer applications and third-party software.
  • Windows and Linux operating systems installation and upgrades.
  • Office 365 suite.
  • Antivirus installation and upgrades.
  • Practical experience with monitoring and network management tools such as Nagios and FreePBX.
  • Experience with Cisco routers, switches, Pfsense, and Ruckus access points and controllers.
  • Ability to troubleshoot, diagnose, and resolve issues related to networks, operating systems, and laptops.
Key Skills:
  • Excellent communication and customer service skills with strong focus on customer satisfaction.
  • Exceptional troubleshooting, problem-solving, and analytical abilities to resolve issues efficiently.
  • Strong written and verbal communication skills with professional phone manner.
  • Ability to maintain smooth communication with customers through web, email, and phone channels.
  • Proven ability to write clear and concise documentation.
  • Strong organizational skills, including workflow prioritization and time management.

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