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Help Desk Solutions Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCoordinating Full time 800,000 - 1,200,000

Job Title: Service Delivery Coordinator


This role is responsible for monitoring and managing mailbox related to service calls. Meeting various client service requests, understanding the scope of work and requirements are key aspects of this position.


Key Responsibilities:



  • Act as a bridge between clients and resources.
  • Create and ensure all ticket information is shared and entered correctly.
  • Coordinate with resources to ensure timely sharing of information with other departments.
  • Entertain 100% of service calls in the best manner.
  • Issue mitigation/resolving escalations.

Requirements:



  • Excellent analytical and problem-solving capabilities with attention to accuracy and detail.
  • Organized, meticulous, and detailed in entering information.
  • Ability to effectively plan, prioritize, and multitask in high-volume workload situations.
  • Self-starter with proven ability to take ownership.
  • Self-motivated and driven.
  • Ownership of overall relationship with clients and resources.
  • Comfortable working on a roster basis.
  • Conduct problem-solving meetings.

Location: Information Technology and Services - Rawalpindi, Pakistan