Trucking Industry Specialist

2 days ago


Multan, Punjab, Pakistan beBeeTechnical Full time $100,000 - $125,000
About the Role

Empowering operations teams requires a dedicated professional who can provide exceptional technical support and build lasting relationships with clients. This is where you come in.

Your primary focus will be on resolving issues for a small number of clients, acting as their advocate to ensure seamless service delivery. You will work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, and process improvements.

You are responsible for providing white-glove service, communicating effectively with customers at all levels, taking ownership of assigned customer issues, working closely with Customer Success Managers to receive, manage, and resolve escalations from assigned customers, and collecting information and documenting bugs with Engineering for product issues impacting customers.

Key Responsibilities:
  • Provide technical support
  • Take ownership of customer issues
  • Work closely with Customer Success Managers
  • Collect and document bug information
Requirements:
  • 1.5+ years of experience in Customer Support and technical support.
  • Excellent customer communication skills in various forms.
  • Strong analytical and problem-solving skills with experience managing critical and complex issues.
  • Knowledge of Motive's Products, particularly Compliance, Asset, and Safety.
  • Experience with hardware devices, firmware upgrades, change management, and related testing practices.
Benefits:

A diverse and inclusive workplace is one of our core values. We welcome people of different backgrounds, experiences, abilities, and perspectives. Our mission is to modernize the trucking industry by bringing trucks online and changing the way freight is moved. You will have the opportunity to work with a talented team and contribute to the growth and success of our company.



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