
Network Systems Manager
2 weeks ago
Network Manager Job Overview
Job DescriptionWe are seeking a highly skilled Network Manager to join our team. As a Network Manager, you will be responsible for planning and outlining the design, installation, and operation of IT, data, and network systems in an organization.
You will assist businesses in maintaining their business network by providing technical support, solving errors, and optimizing the network for maximum productivity.
This role involves maintaining a company's network infrastructure, providing technical support to staff, and training them on how to use the systems.
- Review and provide support on day-to-day service requests from reception to closure, acting as an escalation resource when required.
- Prioritize and assign tasks to TAC resources, ensuring SLAs targets are met, and changes are implemented within prescribed windows.
- Maintain the company's digital database up to date, implementing appropriate processes for data protection, archives, backups, configurations, disaster recovery, and failover procedures.
- Ensure the integrity of the network deployment and connectivity throughout hosted LAN / WAN Infrastructure while adhering to quality standards.
- Test new devices, train team members, and post new information to management regarding technology trends through continuous learning and research.
- Present help desk reports in regular meetings, identifying trends or patterns in customer issues, and discussing steps taken to resolve new issues.
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