Guest Experience Officer

7 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Front Desk Officer Responsibilities
  • Maintaining High Standards: Ensure that all guest relations personnel adhere to appropriate dress codes, hygiene standards, and uniform requirements.
  • Company Policies and Procedures: Familiarize yourself with the employee handbook and abide by company rules and regulations.
  • Teamwork and Communication: Foster effective interdepartmental communication, networking, and collaboration to achieve common goals.
  • Amenities and Services: Verify pre-registered guests and VIP amenities requests are forwarded to the relevant departments in a timely manner.
  • Room Preparation: Ensure all blocked rooms are thoroughly cleaned and prepared for guests before their arrival.
  • Promoting Guest Satisfaction: Greet arriving guests warmly and bid farewell to departing guests, ensuring a personalized experience.
  • Program Development: Assist in reviewing and preparing amenities programs for distribution.
  • Adaptability and Flexibility: Be prepared to handle unexpected arrivals and adapt to changing circumstances.
  • Guest Needs and Feedback: Attend to guests' needs, gather feedback, and maintain a logbook to track comments and suggestions.
  • Continuous Improvement: Use guest feedback to enhance services and maintain high standards of excellence.


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