
Guest Relations Officer
3 weeks ago
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Horizon Pools
Talent Strategist | People Operations Expert | HR Change Agent | Culture Strategist | LinkedIn AdvocateCompany Description
Horizon Pools focuses on providing fun and rejuvenating aquatic facilities across Pakistan to promote affordable recreation and a healthy lifestyle. The company understands the cultural complexities surrounding aqua sports and strives to create welcoming environments for all individuals.
Role Description
This is a full-time on-site role for a Guest Relations Officer (Front Desk) located in Rawalpindi at Horizon Pools. The Guest Relations Officer will be responsible for ensuring customer satisfaction, providing excellent customer service, managing guest relations, and handling receptionist duties on a daily basis.
Qualifications
- Guest Relations and Customer Satisfaction skills.
- Customer Service and Communication skills.
- Experience in Receptionist Duties.
- Strong interpersonal and problem-solving skills.
- Ability to work well in a team and handle customer inquiries effectively.
- Previous experience in the hospitality or customer service industry.
- Fluency in English required; proficiency in additional languages is an asset.
- Familiarity with hotel/club operations and guest service principles.
Key Responsibilities
- Provide warm and personalized welcomes to all guests.
- Ensure that all guest requests and complaints are handled promptly and efficiently.
- Offer personalized recommendations for guests.
- Maintain effective communication with all guests, ensuring that their needs are met and exceeded.
- Respond promptly to all guest inquiries and requests.
- Communicate with other departments to ensure seamless service delivery.
- Resolve guest complaints and issues in a professional and courteous manner.
- Identify and address potential problems before they escalate.
- Maintain accurate records of guest interactions and preferences.
- Update guest information and preferences in the company's database.
- Perform other administrative tasks as required.
- Collaborate with other departments to ensure seamless service delivery.
- Execute sales targets and record keeping.
- Participate in team meetings and training sessions to enhance knowledge and skills.
Entry level
Employment typeFull-time
IndustriesHospitality
#J-18808-Ljbffr-
Guest Relations Specialist
1 week ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeGuest Relations Specialist Job SummaryThe Guest Relations Specialist will be responsible for handling customer requests and complaints in a professional and courteous manner.Main ResponsibilitiesIdentify and address potential problems before they escalate.Resolve guest complaints and issues in a timely and efficient manner.Maintain effective communication...
-
Sales Officer
1 week ago
Rawalpindi Cantonment, Pakistan Horizon Pools Full timeHorizon Pools is focused on providing fun and rejuvenating aquatic facilities across Pakistan to promote affordable recreation and a healthy lifestyle. The company understands the complexities of cultural and societal norms related to aqua sports and has evolved systems to make their facilities welcoming for everyone.Role DescriptionThis is a full-time...
-
Front Desk Officer
1 day ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Details:We are seeking a front desk officer to provide exceptional customer service and support our team with administrative tasks.This is an excellent opportunity for motivated individuals who are eager to learn and grow in a fast-paced environment.Key Responsibilities:Support with guest check-in and check-out processes.Accurately post charges to guest...
-
Sales Officer
1 week ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionThis is a full-time on-site role located in Rawalpindi. The Sales Officer will be responsible for customer service, lead generation, communication, sales operations, and channel sales on a day-to-day basis.Key ResponsibilitiesProvide warm and personalized welcomes to all guests.Ensure that all guest requests and complaints are handled promptly...
-
Credit Officer
1 week ago
Rawalpindi Cantonment, Pakistan Zameen Full timeHotel One Vogue-Mall 35 is HiringKey Responsibilities:Review and assess credit applications from corporate clients, travel agents, and other third parties.Establish and maintain appropriate credit limits and terms.Ensure compliance with hotel policies and financial controls regarding credit.Monitor accounts receivable and follow up on outstanding...
-
Operations Manager
3 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeOperations Manager - Front OfficeThis role is ideal for an experienced and skilled Operations Manager who wants to take their career to the next level. As an Operations Manager - Front Office, you will be responsible for overseeing the entire front office operations, maintaining high standards, and ensuring compliance with legal procedures.Your key...
-
Front Office Team Leader
3 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeFront Office Team LeaderWe are seeking an experienced and skilled Front Office Team Leader to join our team. As a Front Office Team Leader, you will be responsible for leading a team of front office staff, maintaining high standards, and ensuring compliance with legal procedures.Your key responsibilities will include:Leading and motivating a team to deliver...
-
Customer Service Manager
3 days ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeWe are seeking an experienced Assistant Front Office Manager to join our team.This is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real impact on our guests' experiences.As an Assistant Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front desk...
-
Business Development Associate
1 week ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeAbout the RoleThe Sales Officer will be responsible for providing exceptional customer service to ensure customer satisfaction and loyalty.ResponsibilitiesDeliver sales presentations and product demonstrations to customers and prospects to showcase products or services.Offer personalized recommendations for guests.Maintain effective communication with all...
-
Assistant Front Office Manager
5 days ago
Rawalpindi Cantonment, Pakistan Zameen Full timeHotel One Vogue is HiringOverviewTo take total responsibility for the day-to-day running of the front of house operations, the image and standards of the customer-facing operation, and the back office functions in their entirety.Duties & ResponsibilitiesEnsure profits are maximized and targets are successfully achieved.Control costs for the property...