Chat Customer Service Specialist

3 days ago


Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 500,000 - 800,000
Job Description

The Elite Job seeks a dynamic and customer-focused professional to join its team as a Chat Support Representative. This role involves providing exceptional support to customers through online chat, resolving issues promptly, and maintaining detailed records of interactions.

Key Responsibilities
  • Engage with customers through online chat to answer inquiries and provide product information.
  • Provide basic technical support to customers regarding company products or services.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with the customer support team to ensure consistent and excellent service.
Required Skills
  • Excellent written communication skills.
  • Empathy and ability to address customer concerns effectively.
  • Quick problem-solving skills to resolve customer issues efficiently.
  • Basic technical proficiency for troubleshooting and navigation.
  • Ability to learn quickly and adapt to changes in a fast-paced environment.
Qualifications
  • A high school diploma or equivalent is required.
  • Previous experience in customer support or a similar role is an advantage.


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