Operational Leader
9 hours ago
Effective operational leaders are crucial in ensuring seamless task execution across teams.
Key Responsibilities:- Coordinate with various teams to ensure tasks are completed efficiently and effectively.
- Facilitate communication between stakeholders in the USA, Australia, and Pakistan to foster collaboration.
- Prepare reports, analyze data, and monitor performance to identify areas for improvement.
- Analyze software application logs and reports to troubleshoot issues and meet KPIs.
- Oversee operations to guarantee their success and motivate team members through effective management and team building.
- Implement and improve processes to enhance productivity and efficiency.
- Strong understanding of management principles and practices.
- Highly proactive and able to work independently.
- Excellent interpersonal skills with the ability to communicate effectively.
- Fluent English speaking and writing skills.
- Ability to analyze data using various tools.
Candidates should have at least 5 years of experience running successful operations in BPO or Call Centers. A graduate degree from a reputable university is required. ITIL and Six Sigma certification is an added advantage.
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