Customer Services Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Service Excellence is essential for success in this role. As a Customer Services Specialist, you'll provide top-notch service to clients, guiding them through the purchasing process and addressing any concerns or issues that may arise.

Key Responsibilities
  1. Foster strong relationships with customers by actively listening to their needs and concerns.
  2. Communicate effectively to resolve customer inquiries and provide timely responses.
  3. Identify and manage internal resources to drive resolution and improve customer satisfaction.
  4. Drive customer satisfaction by consistently delivering high-quality service.
  5. Prioritize tasks and manage multiple requests efficiently.
Job Requirements
  • A minimum of prior work experience in a customer-facing role.
  • Ability to influence outcomes in various situations.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work cross-functionally and manage multiple tasks.
Preferred Qualifications

Skills & Requirements

  • Prior experience in a customer service environment.
  • Ability to build rapport with customers and colleagues alike.
  • Excellent organizational and time management skills.
  • Ability to work independently with minimal supervision.

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