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2 weeks ago
We are looking for an IT Service Desk Professional to join our team. As a Product Support Technician, you will be responsible for providing technical support to internal and external users. You will troubleshoot and resolve technical issues, including network, systems, and software-related problems.
Key Skills- Excellent problem-solving skills, able to quickly dissect an issue into its component parts and identify the root cause or opportunity
- Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
- ServiceDesk/CRM/ITSM tools experience preferred
You will also be responsible for managing/troubleshooting user accounts, troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS, dealing with minor Microsoft Outlook issues, and providing onsite and remote help using VNC/Team Viewer utility.
Qualifications- Bachelor's or above Degree in Information Technology, Computer Science or related field
- Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
- Excellent verbal and written communication skills
As a member of our team, you will be part of a dynamic and fast-paced environment where you will have the opportunity to grow and develop your skills.
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