Exceptional Customer Experience Representative

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Customer Support Specialist

About the Role

We are seeking a dedicated and customer-focused professional to provide exceptional support to our clients. This role involves engaging with clients through video calls, ensuring a warm and welcoming experience.

  • Main Responsibilities:
  • Engage with clients via video calls, delivering a high-quality customer experience.
  • Schedule appointments efficiently, considering client preferences and availability.
  • Verify client eligibility for services, adhering to established guidelines.
  • Send timely reminders to ensure clients remember their scheduled appointments.
  • Coordinate pre-authorization and follow-up processes to ensure seamless service delivery.
Requirements
  • A bachelor's degree from an accredited institution is required.
  • Fluent English language skills, both spoken and written, are essential.
  • Basic computer proficiency, including Microsoft Word and Excel, is necessary.
  • Prior experience in customer-facing roles is preferred but not mandatory.
Benefits Package

We offer a competitive salary range, bonuses, and comprehensive medical insurance to suitable candidates based on their skills and expertise.

Training and Development

The company provides paid training to selected candidates at full pay from the date of joining, ensuring they are equipped to excel in their role.

Work Schedule

The work schedule is Monday to Saturday, 6:00 pm to 3:00 am.



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