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Sales and Service Engineer
2 days ago
About Our Team:
We are a dynamic group of professionals dedicated to delivering exceptional sublimation and textile printing solutions.
Job Description:
This role involves providing technical expertise and sales skills to promote sublimation and textile printers.
The ideal candidate will have experience with digital printers from leading brands such as Mutoh, Mimaki, Roland, or Epson.
Responsibilities:
- Technical Service:
- Perform on-site and remote troubleshooting, repair, and preventive maintenance for digital printers.
- Diagnose and resolve mechanical, electronic, and software issues to ensure consistent printer performance.
- Install, configure, and test new printers to meet operational standards and customer requirements.
- Sales and Customer Support:
- Understand customers' printing needs and provide tailored recommendations for sublimation and textile printing solutions.
- Demonstrate the features and benefits of printers and related equipment to potential and existing clients.
- Build and maintain strong customer relationships through excellent service and support.
Skills and Qualifications:
- Proven experience in troubleshooting, repairing, and maintaining digital printers, specifically Mutoh, Mimaki, Roland, and Epson.
- Strong technical knowledge of printer mechanics, electronics, and software.
- Excellent problem-solving skills and ability to work independently.
- Prior experience in sales or customer service is preferred.
- Strong communication and interpersonal skills, with a focus on customer service.
- Certifications or training in printer maintenance and troubleshooting are advantageous.
- Valid driver's license and willingness to travel as needed.
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