Help Desk Professional

2 days ago

Faisalabad City Tehsil, Pakistan beBeeCustomerSupport Full time 1,200,000 - 2,400,000
Product Support Specialist Role

We are seeking a skilled Product Support Specialist to join our team. This is an exciting opportunity to provide exceptional support and services to customers worldwide.

Key Responsibilities:
  • Troubleshoot User Queries: Provide timely and effective phone and email support to resolve customer issues.
  • Product Enhancement Recommendations: Offer suggestions for product improvements to enhance the overall user experience.
  • Training and Development: Deliver training sessions to customers, either online or in-person, to help them get the most out of our products.
  • Quality Control and Bug Testing: Conduct thorough quality control and bug testing of new releases to ensure they meet the highest standards.
  • Knowledge Base Updates: Update knowledge base cases and release notes to keep customers informed about product updates and features.
  • Manual Updates: Maintain and update the user manual to reflect changes and additions to our products.
  • Research and Documentation: Support product development through research and documentation efforts.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and technical skills.
  • Experience with product development and support.
Benefits:
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real impact on our customers' experiences.

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