
Front Desk Receptionist
10 hours ago
As a Night Front Desk Officer, you will play a vital role in ensuring the smooth operation of our night shift. You will be responsible for greeting and welcoming guests professionally and warmly, checking-in guests and providing necessary information, handling incoming calls and redirecting them to respective individuals or departments efficiently.
You will also be tasked with assisting with administrative tasks, including data entry, scheduling, and filing accurately. Additionally, you will handle customer inquiries and resolve complaints promptly, while collaborating with other team members to ensure seamless night shift operations.
Responsibilities:- Greet and welcome guests/customers professionally and warmly.
- Check-in guests/customers and provide necessary information.
- Handle incoming calls and redirect them to respective individuals/departments efficiently.
- Assist with administrative tasks including data entry, scheduling, and filing accurately.
- Handle customer inquiries and resolve complaints promptly.
- Collaborate with other team members to ensure smooth night shift operations.
- Proven experience as a Night Front Desk Officer or similar role.
- Excellent communication and interpersonal skills are essential.
- A strong customer service orientation is required.
- The ability to handle multiple tasks and prioritize efficiently is crucial.
- Proficiency in using MS Office Suite and other relevant software is necessary.
- Attention to detail and accuracy are essential for this role.
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