
Client Experience Manager
4 days ago
The Call Centre Manager plays a critical role in delivering exceptional customer experiences while driving business growth through efficient operations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering results-oriented solutions.
Key Accountabilities
As a Call Centre Manager, you will:
- Provide coaching and mentoring to team members
- Develop and implement strategies to improve customer satisfaction and loyalty
- Analyze data to optimize operational efficiency
- Collaborate with cross-functional teams to drive business outcomes
Essential Skills and Qualifications
To succeed in this role, you must have 7-8 years of experience in a similar capacity. Previous experience in a customer support and sales support role is also required. You should possess strong telephone and interpersonal contact capabilities, along with good listening skills. Familiarity with CRM systems and practices is highly desirable.
Culture and Values
We value diversity and inclusion in the workplace and strive to create an environment that supports employees from diverse backgrounds. As a Call Centre Manager, you will play a key role in promoting our values and fostering a positive work culture.
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