Client Support Manager

3 weeks ago


Saddar Town, Pakistan KB Grammar Academy Full time
Client Support Manager
KB Grammar Academy, Pakistan

We are looking for a Client Support Manager for our newly established Recruitment and Overseas Visa Assistance Department.

You will be assisting customers with their inquiries relating to student visa and migration services for overseas countries.

Job Specification
  1. Analyze and resolve service issues promptly.
  2. Inform management about complex client issues and resolutions.
  3. Maintain a client-focused working environment for the team.
  4. Work in compliance with company policies and procedures.
  5. Identify and develop new business opportunities with client contacts.
  6. Utilize effective problem-solving and time management skills in client service operations.
  7. Assist in risk assessment and mitigation activities.
  8. Develop process improvements to enhance service efficiency and effectiveness.
  9. Provide assistance to less experienced staff when needed.
  10. Attend educational trainings and workshops for professional growth.
  11. Provide support in new product development and enhancement activities.
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