Service Support Specialist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time 250,000 - 400,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.

Your primary responsibilities will include:

  • Collecting customer information and analyzing their needs to recommend suitable solutions to management
  • Responding to customer inquiries, negotiating prices through calls, texts, and emails
  • Preparing customer reports by collecting and analyzing data
  • Identifying and assessing customer needs to achieve satisfaction
  • Providing accurate pricing information using industry-standard methods
  • Resolving customer complaints and daily follow-ups via phone and email
  • Assisting with order placement, payments, and refunds

In addition to these key responsibilities, you will also be expected to possess excellent communication and interpersonal skills, as well as the ability to explain products and services and handle conflict situations effectively.

We are looking for candidates who can work effectively in a fast-paced environment and provide top-notch customer service. If you have a good command of English and are capable of using technology systems and tools such as Microsoft Office, we encourage you to apply.

This is an exciting opportunity to grow your career in customer service and contribute to the success of our organization.

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