Customer Support Specialist

1 day ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a talented individual to fill the role of Customer Support Specialist. This position requires exceptional communication skills, both written and verbal, to effectively interact with customers and provide satisfactory solutions to their queries.

Responsibilities
  • Respond to customer inquiries in a professional manner, providing information about products and services, taking/canceling orders, or obtaining details of complaints.
  • Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken.
  • Ensure prompt follow-up to guarantee that appropriate actions were taken on customer requests, aiming for First Contact Resolution (FCR).
  • Escalate unresolved customer grievances or special requests to designated departments for further investigation.
  • Contribute to enhancing the organization's reputation by taking ownership of accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Qualifications
  • Intermediate or above level of education is required.
  • Previous experience in customer support or related roles is preferred.
  • The ability to work flexible shifts is essential.
  • Proficiency in MS Office, particularly MS Excel and MS Word.
  • A collaborative mindset and strong customer service focus.
  • Hands-on problem-solving ability and effective communication skills to convey technical information in a simple manner.
Why This Role is Ideal

This position offers the opportunity to work in a fast-paced environment, where agility and adaptability are highly valued. If you are a skilled communicator with excellent interpersonal skills, this could be the perfect fit for you.

About the Job

This Customer Support Specialist will play a vital role in ensuring customer satisfaction and resolving issues efficiently. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Support SpecialistJob OverviewWe are seeking a skilled and dedicated Customer Support Specialist to effectively address customer issues, complaints, and inquiries in a timely manner. As the primary point of contact for our customers, you will play a vital role in maintaining their satisfaction and loyalty.

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan Ibex Full time

    ibex, a leading global provider of business process outsourcing (BPO), digital marketing, and customer engagement solutions, is seeking a dedicated Customer Support Specialist to join its team in Karachi. With a workforce of over 35,000 employees across 34 global operations facilities, ibex is recognized for delivering outstanding customer experiences and...

  • Customer Support Specialist

    15 hours ago

    Karachi, Sindh, Pakistan Ever Green Traveling Full time

    Customer Support Specialist Ever Green Traveling, Pakistan Join us as a CUSTOMER SUPPORT EXECUTIVEJob Description:Manage Inbound Calls (No Sales - No Target).Respond Promptly to customer inquiries.Handle and resolve customer complaints.Skills & Requirements:* Fluent in written & spoken English is a must.* Computer Skills.* Bachelor / Intermediate.A chance to...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Roche Full time

    Get AI-powered advice on this job and more exclusive features.At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Buono Private Limited Full time

    JD Customer Support Specialist (CSP):Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Modisoft Full time

    Modisoft is seeking a Customer Support Specialist to join our team in Karachi and Khariyan (Metro City). The selected candidate will be responsible for delivering exceptional customer support by addressing inquiries related to POS systems, payment solutions, digital menus, Cartzie services, and associated hardware via phone, email, and live chat.Key...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Alemad rent a car Full time

    We are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from youResponsibilities:Build strong relationships by understanding customer needs and offering tailored solutions.Manage inbound and outbound calls with professionalism and...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan F. Hoffmann-La Roche AG Full time

    Customer Support Specialist page is loadedCustomer Support SpecialistApply locations Karachi time type Full time posted on Posted Yesterday job requisition id 202506-115305At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued,...

  • Technical Customer Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Get AI-powered advice on this job and more exclusive features.iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.The...

  • Senior Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from iTack SolutionsiTack Solutions is looking for a highly skilled and client-focused Senior Customer Support Specialist with proven expertise in ERP systems. This role plays a key part in delivering exceptional client service by supporting ERP solutions, conducting...