Support Leader – Head of IT Operations

7 days ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time
Job Opportunity

We are seeking a highly experienced and skilled Support Team Principal to lead our IT support function servicing clients in the Quick Service Restaurant (QSR) industry.

As a key member of our team, you will oversee a specialized support team focused on delivering industry-leading service, rapid issue resolution, and strategic input on system optimization for Oracle Point-of-Sale (POS) solutions.

The ideal candidate will combine technical expertise, particularly in Oracle POS environments, with excellent leadership, analytical, and communication skills.

Key Responsibilities:

  • Lead, mentor, and manage a high-performing support team providing L2/L3 support for Oracle POS systems.
  • Serve as the primary escalation point for complex technical issues across multiple client environments.
  • Ensure SLAs, KPIs, and client satisfaction targets are consistently met or exceeded.
  • Drive root cause analysis and implement long-term resolutions for recurring issues.
  • Interface with Oracle and other vendors for patching, escalations, and product improvement.
  • Analyze support metrics to identify trends, bottlenecks, and improvement opportunities.
  • Collaborate closely with implementation teams, account managers, and client stakeholders.
  • Design and optimize processes, documentation, and support protocols.
  • Provide leadership during major incidents and outages, including post-mortem analysis.

Required Qualifications:

  • 10+ years in IT support roles, with at least 3-5 years in a leadership or principal capacity.
  • Deep hands-on experience with Oracle POS (e.g., Simphony, Micros 3700) in enterprise QSR environments.
  • Proven ability to lead support teams in high-volume, multi-client environments.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive decisions.
  • Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Familiarity with QSR-specific operational workflows and technology stacks.
  • Excellent stakeholder management and communication skills.
  • ITIL certification or equivalent knowledge is a plus.

Benefits:

  • Competitive salary and benefits package
  • Opportunity to influence strategy in a tech-forward environment
  • Work with top-tier QSR clients and Oracle technology
  • Growth and learning opportunities in a dynamic support leadership role

  • Leader of Operational Excellence

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Lead Business OperationsWe are seeking an experienced leader to drive our business operations forward. The ideal candidate will have a proven track record of creating strategies that promote growth and implementing best practices to improve efficiency.The Head of Operations is responsible for developing and improving organizational business operations,...

  • Head Of Operations

    7 days ago

    Islamabad, Islamabad, Pakistan Effective Business Solutions Full time

    Head Of Operations Effective Business Solutions, Pakistan Bachelors Degree with preference to higher education levels. Job Summary:Head of Operations will be responsible for managing and coordinating the activities of various operations areas in support of the Bank's strategies, objectives and policies in order to improve operational procedures and provide...

  • Head of Operations

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    **Job Overview**The Head of Support will oversee a large team in Islamabad and the field, handling key tasks including HR, training, local procurement, IT, transport, and logistics.

  • Head of Customer Happiness

    4 weeks ago

    Islamabad, Islamabad, Pakistan Circles Full time

    About UsFounded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.Today, Circles partners with leading telco operators across 14...

  • Support Team Principal – Head of IT Support

    7 days ago

    Islamabad, Islamabad, Pakistan F&J Consultants Full time

    Support Team Principal – Head of IT Support (QSR, Oracle POS)Support Team Principal – Head of IT Support (QSR, Oracle POS)Direct message the job poster from F&J ConsultantsConnecting Top Talent with Leading CompaniesAbout the Role:We are seeking a highly experienced and hands-on Support Team Principal to lead our IT support function servicing clients in...

  • Retail Operations Leader

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeLeadership Full time

    Job Title: Retail Operations Leader">"> Key Responsibilities: 1. Mentorship and Training: Develop a training program to educate sales staff on products, sales communication, and customer service skills. Regularly review and revise the program to ensure it remains effective. Collaborate with store managers to identify areas for improvement and implement new...

  • Head of Marketing

    7 days ago

    Islamabad, Islamabad, Pakistan X UP Digital Full time

    About X UP DigitalX UP Digital is a fast-growing e-commerce company that owns and operates a portfolio of Amazon-first and DTC consumer brands. Our mission is to acquire and grow beloved niche brands through creative branding, innovative products, and world-class digital marketing. We're now expanding our focus to scale our brands beyond Amazon into DTC,...

  • Night Shift Operations Leader

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeIt Full time

    Leader For Night ShiftJob Summary:We are seeking a seasoned leader to oversee our night shift operations.The ideal candidate will have a strong background in team management and excellent communication skills.Key Responsibilities:Direct a high-performing team of professionals.Develop and implement effective strategies to achieve business objectives.Ensure...

  • Operations Leader

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Are you looking for a role that involves leading operations and ensuring their success? As a Manager Operations Data Conversion, you will be responsible for coordinating among various teams like Operation, Support and Management.Job Responsibilities* Coordinate with operation, support and management teams* Manage communication between stakeholders in USA,...

  • Senior Financial Operations Leader

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeFinancial Full time

    We are seeking a seasoned financial leader to spearhead our finance team's operations.This pivotal role involves overseeing daily financial functions, ensuring compliance with IFRS and internal policies, and driving strategic financial decision-making.Manage the finance department's day-to-day activities, including financial accounting, reporting, and...