Support and Resolution Expert

1 week ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Overview

We are looking for a highly skilled Support and Resolution Expert to join our team. The successful candidate will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

About the Position

  • The ideal candidate will have excellent written and verbal communication skills, particularly in English.
  • They will be responsible for managing incoming and outgoing calls, identifying and assessing customer needs to achieve satisfaction.
  • Provide follow-up calls to customers at specified dates and times.
  • Stay up-to-date on product and service knowledge.
  • FOLLOW communication procedures, guidelines, and policies.
  • Manage a large number of outbound/inbound calls.
  • Identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.

Key Responsibilities

  • To provide exceptional customer service and resolve customer inquiries in a timely and professional manner.
  • To stay up-to-date on product and service knowledge.
  • To follow communication procedures, guidelines, and policies.
  • To identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.


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