
Support and Resolution Expert
1 week ago
Job Overview
We are looking for a highly skilled Support and Resolution Expert to join our team. The successful candidate will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.
About the Position
- The ideal candidate will have excellent written and verbal communication skills, particularly in English.
- They will be responsible for managing incoming and outgoing calls, identifying and assessing customer needs to achieve satisfaction.
- Provide follow-up calls to customers at specified dates and times.
- Stay up-to-date on product and service knowledge.
- FOLLOW communication procedures, guidelines, and policies.
- Manage a large number of outbound/inbound calls.
- Identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.
Key Responsibilities
- To provide exceptional customer service and resolve customer inquiries in a timely and professional manner.
- To stay up-to-date on product and service knowledge.
- To follow communication procedures, guidelines, and policies.
- To identify trends in customer inquiries or issues and provide feedback to relevant teams to improve products, services, or processes.
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