Portfolio Management Executive

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Responsibilities

The Customer Performance Manager MEA oversees the administration and management of services contract fulfillment and execution.

Main Tasks
  • Manage and oversee the entire contract portfolio for assigned customers, including O&M, Powerup, and TSA Warranty.
  • Handle contract disputes and claims, including LDs/Bonus, variable fees discussions, cash past dues, contract scope disputes discrepancies, and other contractual claims after COD (TSA/O&M).
  • Lead periodic contract execution reviews with key customers in the assigned portfolio, supported by operational owners (Service Directors & Hub Managers), to present a comprehensive view of contractual services fulfillment for customer sites.
  • Serve as the primary point of contact for timely and satisfactory resolution of concerns with key customers.
  • Maintain all contracts-related documentation, including customer communications, contract performance reports, maintenance schedules, TILs, etc.
  • Ensure Technical Information Letter (TIL) access to the customer.
  • Submit contractual reports (including but not limited to availability report) in a timely manner to the customer.
  • Address key customer inquiries.
  • Provide information and support for implementing CM&U's.
  • Identify and pursue contractual opportunities (including business development opportunities) and risks (including risk profiling and mitigations).
  • Synchronize Customer and Contract events/demand with internal functions such as Field Service, Sourcing, and Engineering.
  • Ensure technical/maintenance compliance and service fulfillment strategy.
  • Collaborate with billing team and Service Director to track, credit, and invoice bonus and LD amounts.
  • Address customer/contract disputes.

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