Banking Operations Specialist

4 days ago


Gujranwala, Punjab, Pakistan Mobilink Microfinance Bank Ltd Full time
Banking Operations Overview
  • The Banking Operations Specialist plays a vital role in ensuring the smooth operation of our banking services. This includes handling account opening, managing customer queries, and processing non-financial transactions accurately.
  • Key Responsibilities:
    • Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
    • Work in all operations segments of the branches as an inputter/maker level. Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc. of Core and Jazz Cash Customers. Participate in Gold Loan assessments.
    • Preparation of deceased customer cases refund and maintaining record. Manage customer queries in an efficient manner. Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
    • Perform all types of Non-Financial transactions with accuracy as per SOP. Guide walk-in customers properly and cross-sell bank products. Prepare all types of reports for further submission to CSM and Head Office.


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