
Experience Director
18 hours ago
Job Title: Guest Experience Manager
We are seeking a highly motivated and detail-oriented Guest Experience Manager to oversee the entire guest journey, coordinate influencer collaborations, and ensure daily site discipline.
Key Responsibilities:
- Coordinate virtual greetings before guest arrival
- Organize personalized gestures (birthdays, anniversaries, honeymoons)
- Collect post-stay feedback and manage online reviews
- Handle guest complaints and ensure issue resolution via WhatsApp and on-ground coordination
- Liaise with approved influencers, creators, and brand partners
- Track barter versus paid collaborations and manage shoot logistics
- Maintain a collaboration calendar and follow up on deliverables
- Monitor daily staff attendance (manual and WhatsApp logs)
- Conduct weekly site checks for rooms, kitchen, and overall maintenance
- Use checklist format and submit media-based proof (photos or videos)
- Flag stock shortages or repair needs
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with Google Sheets, Google Drive, and WhatsApp Web
Benefits:
- A competitive starting compensation package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Others:
- This is a full-time hybrid role with high growth potential
- The successful candidate will be responsible for managing both guest-facing responsibilities and behind-the-scenes operations
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