Client Support Expert

4 days ago


Lahore, Punjab, Pakistan TalentHue Full time

Client Support Expert Job Description

We are seeking a highly skilled Client Support Expert to join our team at TalentHue. As a key member of our customer support team, you will be responsible for delivering exceptional customer support to our clients' customers. This role involves utilizing Shopify's features to troubleshoot and resolve product and order issues efficiently.

Responsibilities and Expectations

  • Manage customer inquiries and concerns via various communication channels.
  • Utilize Shopify's capabilities to facilitate order management, returns, and exchanges.
  • Analyze and resolve product and order issues using Shopify and related tools.
  • Develop personalized product recommendations to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and feedback in our CRM system.
  • Collaborate with other departments to improve service quality and customer loyalty.
  • Stay informed about product knowledge, policies, and promotions.

Requirements

  • Proven customer service experience, preferably in e-commerce.
  • Hands-on experience with Shopify, including order management and customer support features.
  • Superior communication skills, both written and verbal.
  • Able to navigate complex customer situations with ease.
  • Exceptional organizational skills and attention to detail.
  • Proficient in using CRM software and other support tools.
  • Familiarity with other e-commerce platforms is a plus.
  • Knowledge of digital marketing and customer service best practices.


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