IT Technical Assistant

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Customer Support and Training

We are looking for a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional technical support and training to our clients.

Key Responsibilities

  • Provide technical assistance to customers via phone, email, or chat.
  • Document all customer interactions, inquiries, and solutions in our CRM tracking system.

Communication and Problem-Solving

  • Maintain a professional and courteous demeanor in all customer interactions.
  • Analyze and diagnose technical issues reported by clients to determine root causes.

Required Skills and Qualifications

  • Bachelor's degree in a related field.
  • At least 3 years of hands-on experience in the same industry.
  • Strong technical aptitude and familiarity with software applications, e.g. SaaS.
  • Prior experience in inbound technician support.

Benefits

  • Paid Time Off.
  • Performance-based bonuses.
  • Health Insurance.

Other Details

This is a remote work opportunity with a flexible schedule. We offer a competitive salary and excellent benefits package.


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