IT Support Specialist

5 days ago


Karachi, Sindh, Pakistan Sybrid Private Limited -a Lakson Groupof Company Full time

About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Sybrid Private Limited, a Lakson Group of Company. The successful candidate will provide technical support for system and network issues, ensuring seamless connectivity and performance.

Key Responsibilities:

  • System Support
    • Resolve software and hardware issues for end-users by analyzing problems, identifying solutions, and implementing effective fixes.
    • Maintain inventory of desktop equipment and manage updates and patches to ensure optimal system performance.
  • Network Support
    • Monitor virtual machines, application servers, and file servers to detect potential issues and prevent downtime.
    • Track CPU, storage, and memory utilization for optimal network performance.
    • Perform routine health checks and report any anomalies to ensure timely resolution.
  • Infrastructure Management
    • Utilize Network Monitoring Systems (NMS) to oversee routers, switches, and proxy servers, ensuring they are functioning within acceptable parameters.
    • Monitor bandwidth usage and identify top talkers to optimize network efficiency.
    • Ensure WiFi networks are functioning correctly and troubleshoot connectivity issues to minimize downtime.
  • Incident Response
    • Respond promptly to and resolve system and network incidents, minimizing their impact on business operations.
    • Document incidents and resolutions in the ticketing system to facilitate knowledge sharing and improve future incident response.
    • Elevate complex issues to senior engineers when necessary, ensuring that issues are resolved efficiently.
  • Training and Documentation
    • Provide end-user training on system and network usage, ensuring that users have the necessary skills to effectively utilize company resources.
    • Create and maintain user guides and documentation, ensuring that information is accurate and up-to-date.
    • Maintain and update Information Security Management System (ISMS) documentation, ensuring compliance with relevant regulations and standards.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-3 years of experience in system and network support, with a proven track record of resolving complex technical issues.
  • Availability for 8 hours shift between 4 PM and 6 AM, with flexibility to work overtime as required.


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