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Client Relations Associate for Call and Email Management

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
About Our Team

We are a dynamic team dedicated to delivering exceptional support to our clients.

Responsibilities:
  • Develop and maintain strong relationships with clients through regular communication and issue resolution.
  • Work closely with cross-functional teams to identify and address client needs and concerns.
  • Maintain accurate records of client interactions and contribute to process improvements.
  • Participate in ongoing training and development to stay current on industry trends and best practices.
  • Collaborate with colleagues to share knowledge and best practices, ensuring consistent delivery of high-quality support.
Skills and Qualifications:
  • 2+ years of experience in customer-facing roles, preferably in a call center or similar environment.
  • Proven expertise in resolving complex client issues and improving customer satisfaction.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.