Technical Customer Advocate

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

Are you looking for a challenging role as a Help Desk Expert? We are seeking a highly skilled and customer-focused individual to act as the first point of contact for clients.

About the Role

The ideal candidate will have excellent communication skills, a university degree in Accounting or related fields, and some experience working on software support (preferably with international customers). Industry experience in residential/commercial construction, property management, real estate management concepts/methodologies, and general accounting practices is also desirable.

As a Help Desk Expert, you will be responsible for resolving user knowledge-caused issues and other configuration, troubleshooting, and software installation issues. You will meet all defined service levels for unresolved problems, re-assign tickets to the appropriate internal or external team, attend team meetings, and participate in CHS product training as required.

This is an exciting opportunity for a professional with exceptional verbal and written communication skills to work with clients at all levels. You will develop frequently asked questions (FAQ) documentation and have a positive team attitude and ability to adapt to a fast-paced environment.

Key Responsibilities:

  • Resolve user knowledge-caused issues and other configuration, troubleshooting, and software installation issues.
  • Meet all defined service levels for unresolved problems, re-assign tickets to the appropriate internal or external team.
  • Attend team meetings and participate in CHS product training as required.
  • Make recommendations to address problems, improve service, and provide improved support.

Requirements:

  • University degree in Accounting or related fields.
  • Some experience working on software support would be an asset (preferably with international customers).
  • Industry experience in residential/commercial construction, property management, real estate management concepts/methodologies, and general accounting practices.
  • Proficient in MS Windows applications.
  • Excellent communication skills with clients at all levels.
  • Aptitude for caring for customers.
  • Analytical ability to resolve customer issues.
  • Comfortable managing conflicting demands.
  • Excellent interpersonal skills (verbal and written).
  • Positive team attitude and ability to adapt to a fast-paced environment.

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