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Automation Strategist for Enhanced Operational Efficiency
10 hours ago
This is a critical managerial role responsible for driving automation initiatives to meet the rapidly evolving business needs of the organization.
Key Responsibilities- Budget Management: Plan, execute, and align with stakeholders to manage budgeting activities effectively.
- Enterprise Service Management (ESM): Oversee the ESM portfolio and associated applications, including platform operations, customizations, rollouts, and innovations. Develop solutions that serve both internal stakeholders and external customers while coordinating with partners and consultants on functional and technical aspects.
- EMS Administration: Manage and maintain EMS platforms to ensure high availability, fault tolerance, operational continuity, and efficient performance.
- Sustainability Management: Ensure the sustainability of operations from a functional, technical, and people perspective by implementing robust processes and maintaining a future-ready team.
- Team Leadership: Provide inspirational leadership to the team by fostering professional development, creating shadow roles, ensuring skill-building opportunities, and supporting the general well-being of team members.
Candidates should possess proven hands-on experience in managing cloud-based and on-premises ITSM and digital workflow platforms such as ServiceNow and Atlassian.
Skills and Qualifications- Proven Track Record: Demonstrated ability to lead and inspire teams, with a focus on fostering collaboration and developing talent.
- Conflict Resolution and Analytical Problem-Solving Skills: Exceptional skills to address complex challenges effectively.
- Technical Expertise: In-depth understanding of technology platforms, including their architecture, operations, and integration.
- ITIL Processes: Strong grasp of ITIL processes, frameworks, and related industry standards to ensure alignment with best practices.
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
The core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
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