CRM Process Enhancement Expert
23 hours ago
Job Overview
We are seeking a skilled Salesforce AI/Agentic Developer to join our team at Techliance. As a member of our team, you will be responsible for implementing and optimizing Salesforce automation tools, configuring and customizing Salesforce to meet business needs, and leveraging AI-driven workflows and automation to enhance customer interactions.
Company Overview:
Techliance is a global IT solutions provider that has been serving businesses worldwide since 2008. We offer clients the advantage of local US-based communication and cater to various industries using a diverse range of technologies tailored to each project's unique needs.
Key Responsibilities:
- Implement and optimize Salesforce automation tools to improve efficiency.
- Configure and customize Salesforce to align with business needs.
- Leverage AI-driven workflows and automation to enhance customer interactions.
- Develop and maintain Salesforce reports, dashboards, and analytics.
- Collaborate with stakeholders to identify and address CRM-related challenges.
- Ensure data integrity and security within the Salesforce platform.
- Provide training and support to end-users on new functionalities and enhancements.
- Stay updated with Salesforce advancements and best practices.
Requirements:
- Proven experience with Salesforce administration and automation.
- Strong understanding of Salesforce Flow, Process Builder, and AI tools.
- Knowledge of Apex, Visualforce, and Lightning components is a plus.
- Experience integrating Salesforce with third-party applications.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Salesforce Administrator or relevant certifications preferred.
- Agentic Framework experience is a plus.
- Experience working with MuleSoft is a plus.
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