Microsoft CRM Support Specialist

6 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time
Job Overview

We seek a skilled CRM Support Engineer to ensure the stability and performance of our CRM systems.

Responsibilities:
  • Modify and troubleshoot existing JavaScript and TypeScript customizations.
  • Debug and fix issues in existing C# plugins and custom workflows.
  • Create and manage CRM components such as tables, columns, views, forms, and dashboards.
  • Implement business rules and basic automation using Power Platform tools.
  • Understand and assist in troubleshooting SSRS reports.
  • Collaborate with reporting teams to ensure data accuracy and report performance.
  • Use Jira to manage support tickets, update progress, and document root cause analysis.
  • Ensure timely resolution and clear communication with stakeholders.
  • Provide support for Omnichannel for Customer Service, including live chat and other integrated channels.
  • Troubleshoot and escalate issues as needed.
  • Perform administrative tasks such as creating and updating records, assigning roles, and onboarding new users.
  • Maintain user access and security roles in compliance with organizational policies.
Requirements:
  • 2.5 to 4 years of experience with Microsoft Dynamics 365 CE (CRM).
  • Proficiency in JavaScript, TypeScript, and C# for plugin development and customization.
  • Familiarity with CRM configuration and customization tools.
  • Basic understanding of SSRS and FetchXML.
  • Experience using Jira or similar ticketing systems.
  • Understanding of Omnichannel for Customer Service in D365.
  • Strong communication, problem-solving, and documentation skills.

This is a great opportunity to work with cutting-edge technologies while contributing success to the company.

Our team works collaboratively to drive innovative enterprise projects & products. We value a culture of learning and making the workplace fun.

People who join us have opportunities to grow professionally and personally.

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