
Travel Industry Professionals
10 hours ago
About the Job
We are looking for a motivated and detail-oriented individual to fill the role of Call Center Agent. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a strong background in the travel industry.
Key Responsibilities
- Handle customer calls, respond to queries, and resolve issues in a prompt and professional manner.
- Use your knowledge of computer reservations systems and GDS systems to efficiently manage customer bookings and requests.
- Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless delivery of services.
- Collaborate with the team to achieve sales targets and exceed customer expectations.
- Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
Requirements
- Previous experience in a similar role or in the travel industry is highly valued.
- Excellent communication and interpersonal skills are essential for this position.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with sales principles and techniques is beneficial.
- Possess a degree in a related field or equivalent experience.
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