
Support Team Lead
1 day ago
We are looking for a skilled Support Team Lead - Financial Services to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.
The ideal candidate will have a strong background in financial services, technology, and customer support, as well as excellent leadership and communication skills.
Key Responsibilities:
- Lead a team of customer support agents across multiple channels (phone, messaging, email)
- Develop and implement strategies to improve customer satisfaction, reduce escalations, and increase first contact resolution rates
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze and report on customer support metrics and trends
Requirements
- Minimum 8 years of relevant experience in financial services, technology, and/or customer support
- Minimum 5 years of people management experience in an operations environment
- Proven track record of improving customer satisfaction and reducing escalations
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Customer Support Team Lead
3 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeAbout CoinbaseAt Coinbase, our mission is to increase economic freedom in the world by creating an open financial system for the world.We are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a leader, you will be responsible for managing a team of customer support agents, ensuring they have the necessary tools and...
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Senior Infrastructure Support Lead
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Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are seeking a talented Senior Infrastructure Support Lead to lead our Cloud Support team. As a Senior Infrastructure Support Lead, you will oversee the delivery of technical support services to customers.Main Accountabilities:Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their...
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Cybersecurity Team Lead
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Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeAbout Warner Bros. DiscoveryWarner Bros. Discovery is a global leader in the media and entertainment industry, with a rich history of innovation and creativity. Our company has a strong commitment to diversity, equity, and inclusion, and we're dedicated to building a workforce that reflects the diversity of our society and the world around us.We're seeking...
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Engineering Team Lead Opportunity
7 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeJob SummaryDigitalOcean LLC is a leader in cloud and AI technology, and we're looking for a skilled Engineering Manager to join our team. This role involves leading a team of engineers, overseeing technical projects, and collaborating with cross-functional teams to drive business success. If you have experience in software development, leadership, and...
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AML Team Lead
6 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeWe're on a mission to increase economic freedom in the world, and we're looking for talented individuals to join our team. As the Team Lead for Compliance, you'll play a critical role in driving our Anti-Money Laundering (AML) operations and ensuring that Coinbase meets its mission to make cryptocurrency accessible to everyone.You'll lead a team of 12-15...
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Technical Team Lead
5 days ago
Hyderabad City Taluka, Pakistan Backbase Full timeJob Overview">The role of Engineering Manager at Backbase is pivotal in shaping the technical direction of projects and ensuring the overall success of our engagements.">About the Job">Lead, mentor, and inspire a team of engineers to deliver high-quality software solutions.Provide coaching, career development, and performance management for team...
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DevOps Team Lead
4 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are looking for a DevOps Team Lead to join our team at DigitalOcean LLC. As a key member of our engineering team, you will be responsible for designing, developing, and deploying scalable and secure cloud-based solutions.About the Role:Develop software for our Platform as a Service (PaaS) teams which includes Database as a Service (DBaaS) and Insights,...
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Software Development Team Lead
2 days ago
Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full timeAbout Qualcomm Technologies, Inc.:Qualcomm Technologies, Inc. is a world leader in wireless technologies and semiconductor design.We are committed to delivering innovative solutions that transform the way people live, work, and communicate.The selected candidate will be part of a talented team that is passionate about creating cutting-edge technology...
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Design and Development Team Lead
2 days ago
Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full timeOur Mission:At Qualcomm Technologies, Inc, we aim to drive digital transformation and push the boundaries of what's possible to create a smarter, connected future for all.Job Description:The ideal candidate will lead cross-functional teams to develop innovative solutions and meet performance requirements for cutting-edge products.Key Responsibilities:Develop...
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Operations Manager
1 day ago
Hyderabad City Taluka, Pakistan Coinbase Full timeAbout the RoleWe are seeking a talented Operations Manager - Customer Support to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.The ideal candidate will...
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Technical Team Lead
3 days ago
Hyderabad City Taluka, Pakistan Deliveroo Full timeWe prioritise diversity and inclusion in all aspects of our hiring process. We welcome candidates from diverse backgrounds and encourage them to apply.This role will involve collaborating with cross-functional teams to develop and implement technical solutions. The ideal candidate will have experience in software development, leadership, and problem-solving.
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Application Support Professional
6 days ago
Hyderabad City Taluka, Pakistan ECS ME Full timeAbout UsECS ME is a leading organization in the industry, dedicated to delivering exceptional solutions and services. We are committed to fostering a culture of excellence, innovation, and collaboration.Job DescriptionWe are seeking an experienced Siebel Administrator & Application Support Specialist to join our team. The ideal candidate will have strong...
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Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Hyderabad City Taluka, Pakistan Coinbase Full timeAt Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day.We are seeking a very specific candidate for the role of Operations Manager of Global Support Excellence. The ideal candidate will be passionate about our mission and believe in the power of crypto and blockchain...
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Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full timeTeam Lead RoleWe are seeking a Senior Software Engineer to lead our software development team. The ideal candidate will have a strong background in software development, experience working with cross-functional teams, and leadership skills to motivate and guide the team towards project success.Responsibilities- Lead the software development team to design...
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Technical Support Engineer
6 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are looking for an experienced Technical Support Engineer to join our Cloud Support team. As a Technical Support Engineer, you will be responsible for addressing customer technical support tickets and resolving issues promptly.Responsibilities:Prior experience with cloud infrastructure, such as DigitalOcean or other providers, is highly...
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Customer Support Supervisor
3 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Manager, Customer Support
7 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
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Gaming Content Development Team Lead
3 days ago
Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full timeLead Game Developer - Qualcomm India Private LimitedJob Description:Qualcomm's in-house Game Studio is seeking an experienced Game Engineer to develop high-end games, and gaming technology showcases for Snapdragon based products.About the Role:This is a multi-disciplinary role where you will be responsible for developing new gaming content and porting...
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Cloud Support Engineer
7 days ago
Hyderabad City Taluka, Pakistan DigitalOcean LLC Full timeWe are hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer-focused individual that leverages his/her technical expertise for giving the best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding...