Operations Manager

1 day ago


Hyderabad City Taluka, Pakistan Coinbase Full time
About the Role

We are seeking a talented Operations Manager - Customer Support to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.

The ideal candidate will have a strong background in financial services, technology, and customer support, as well as excellent leadership and communication skills.

Key Responsibilities:

  • Develop and implement operational processes and procedures to improve customer support efficiency and effectiveness
  • Lead a team of customer support agents across multiple channels (phone, messaging, email)
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze and report on customer support metrics and trends

Requirements

  • Minimum 8 years of relevant experience in financial services, technology, and/or customer support
  • Minimum 5 years of people management experience in an operations environment
  • Strong analytical and problem-solving skills


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