Quality Assurance Expert

5 days ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time

Job Description:

">

The Assistant Manager, Quality Assurance will play a pivotal role in ensuring the delivery of exceptional service and enhancing the overall customer experience within the industry. This individual will oversee and refine quality assurance processes, drive continuous improvement initiatives, and collaborate with cross-functional teams to optimize performance, compliance, and training strategies.

Key Responsibilities:">
  • ">
  • Develop and implement effective quality assurance frameworks and strategies across teams and projects to ensure consistent, high-quality service delivery.">
  • Regularly assess agent-customer interactions to ensure adherence to established quality standards and service level agreements.">
  • Perform detailed audits, offering actionable feedback to agents and team leaders to improve performance and maintain consistency.">
  • Cross-functional collaboration is essential to identify process gaps, recommend improvements, and foster a culture of continuous improvement.">
  • Analyze performance data to uncover trends and suggest actionable strategies for enhancing both efficiency and customer satisfaction.">
  • Design and deliver impactful training programs to agents, focusing on performance enhancement, soft skills development, and compliance adherence.">
  • Provide coaching and support to team members to strengthen their performance, communication, and problem-solving skills.">
  • Create and maintain materials to ensure consistent delivery of quality standards across all teams and client engagements.">
  • Generate detailed reports on QA performance, highlighting key metrics, trends, and areas for improvement to management and clients.">
  • Risk mitigation and excellence require utilizing data-driven strategies to identify and address risks while striving to elevate operational performance and service delivery.">
  • Ensure quality assurance objectives align with broader business goals and client expectations to foster a high-performance culture.">
  • Engage with operations teams, clients, and stakeholders to provide updates, address performance issues, and implement improvements.">
  • Strict adherence to industry regulations, client-specific policies, and internal quality standards is necessary to maintain high compliance levels.">
  • Stay informed about industry best practices, emerging trends, and technological advancements to continuously improve QA processes.">


  • Lahore, Punjab, Pakistan Forman Christian College (A Chartered University) Full time

    Quality Assurance and Testing Expert WantedWe are looking for a skilled Quality Assurance and Testing Expert to join our team at Forman Christian College (A Chartered University). As a Quality Assurance and Testing Expert, you will be responsible for ensuring the quality of our software applications through comprehensive testing and quality assurance...


  • Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full time

    Location: Lahore, PakistanDepartment: Quality AssuranceJob OverviewWe are seeking a Quality Assurance Officer to ensure that our manufacturing processes meet quality standards and regulatory requirements. The ideal candidate will monitor production quality, conduct inspections, and implement quality control measures to maintain high standards in our snack...


  • Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full time

    Job OverviewWe are seeking a Quality Assurance Officer to ensure that our snack manufacturing processes meet quality standards and regulatory requirements.The ideal candidate will monitor production quality, conduct inspections, and implement quality control measures to maintain high standards in our operations.Key Responsibilities:Quality Control: Conduct...


  • Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full time

    At Solutions-by-AI-Growth, we are seeking a highly skilled Quality Assurance Expert to join our team in Lahore District. This is a full-time on-site role that requires an individual with excellent attention to detail and strong analytical skills.As a Quality Assurance Expert, you will be responsible for ensuring the quality of calls handled by our agents....


  • Lahore, Punjab, Pakistan Techscon Technologies Full time

    Techscon Technologies is looking for a Quality Assurance Expert Lead to join our development team. As a key member of our QA team, you will be responsible for developing and maintaining test cases, scenarios, and test scripts for QA testing.Job RequirementsGraduation in Computer SciencesProven experience in Test Automation and Quality AssuranceExcellent...


  • Lahore, Punjab, Pakistan Techleadz Full time

    About the RoleWe are seeking a highly skilled Senior Quality Assurance Expert to join our team at Techleadz. As a key member of our QA department, you will be responsible for ensuring the highest quality of our web applications.


  • Lahore, Punjab, Pakistan Fast Cables Full time

    Key ResponsibilitiesThe Quality Assurance Manager will be responsible for developing and implementing quality assurance plans, conducting hazard analyses, and identifying critical control points. You will also establish quality procedures, monitor inventory, and validate quality processes.In addition to these key responsibilities, you will be expected to...


  • Lahore, Punjab, Pakistan Devsinc Full time

    We are seeking a Technical Quality Assurance Expert to join our team at Devsinc. As an SQA Engineer, you will be responsible for ensuring the quality and reliability of our software applications through thorough testing and analysis.Key Responsibilities:Application Testing: Perform thorough testing of applications to identify and report defects.Test Case...


  • Lahore, Punjab, Pakistan Devsinc Full time

    We are seeking a seasoned Software Quality Assurance Expert to join our team at Devsinc. The ideal candidate should have strong expertise in manual and automation testing using Cypress, Playwright, or Selenium.Conduct manual and automated testing to ensure high-quality user experiences.Design, develop, and execute manual and automated test cases.Perform...


  • Lahore, Punjab, Pakistan Brainxtech Full time

    About UsBrainxtech is a technology-driven company that delivers innovative solutions to its clients. We are seeking a skilled and detail-oriented SQA Engineer with 2-3 years of experience in software quality assurance.


  • Lahore, Punjab, Pakistan frag-games Full time

    **Job Overview:**We're seeking a highly skilled Game Quality Assurance Specialist to join our team at FRAG. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest level of quality in our games.**Key Responsibilities and Requirements:**Staying up-to-date with the gaming industry by following trends and regularly...


  • Lahore, Punjab, Pakistan Cranium International Full time

    We are seeking a Quality Assurance Manager to lead our quality assurance efforts. The successful candidate will have a deep understanding of structured testing methodologies and be able to create effective test plans and procedures.Key Responsibilities:Develop and execute test plans and test cases.Application testing, including black box, white box, unit,...


  • Lahore, Punjab, Pakistan Itss Full time

    Job OverviewWe are seeking a skilled Software Quality Assurance Specialist to join our team at Itss, Pakistan.The ideal candidate will be responsible for ensuring the quality of both software and static website-based projects. Proficiency in .NET is a significant advantage.Key ResponsibilitiesTo conduct thorough quality assurance of software and static...


  • Lahore, Punjab, Pakistan SupportFinity™ Full time

    At SupportFinity, we are seeking a highly skilled Business Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the highest standards of sales quality, compliance, and customer experience.The ideal candidate will have a strong understanding of telecom services and related...


  • Lahore, Punjab, Pakistan Accurate Paper Box Co Full time

    Manager – Quality Assurance – Manufacturing Location: Lahore, PakistanDepartment: Quality AssuranceJob OverviewWe are seeking a Manager – Quality Assurance to lead our quality assurance efforts in our snack manufacturing company. The ideal candidate will be responsible for developing and implementing quality control strategies, managing the QA team,...


  • Lahore, Punjab, Pakistan Marham Full time

    We are seeking a highly motivated Quality Assurance Manager to join our team at Marham. As a Quality Assurance Manager, you will be responsible for developing and implementing quality assurance processes that drive customer satisfaction and loyalty. You will work closely with the team to ensure seamless customer experiences and resolve any issues promptly...


  • Lahore, Punjab, Pakistan SSA Soft Pvt. Ltd Full time

    We are seeking a Quality Assurance Manager to join our team at SSA Soft Pvt. Ltd. As a key leader in our QA team, you will be responsible for ensuring the quality of our products through effective planning, execution, and monitoring of quality assurance processes.Duties and ResponsibilitiesDevelop and implement quality assurance processes and procedures.Lead...


  • Lahore, Punjab, Pakistan Devsinc Full time

    About Our Team">Our team is passionate about delivering high-quality software products that exceed customer expectations.">Job Description and Requirements">The Associate Software Quality Assurance Engineer will be responsible for ensuring the quality of our software products, from design to delivery. This involves developing and executing test cases,...


  • Lahore, Punjab, Pakistan Highly Keen Full time

    At Highly Keen, we're seeking a highly skilled Quality Assurance Executive to spearhead our supply chain quality initiatives. As a key member of our team, you will be responsible for planning and executing the quality assurance process to ensure that our products meet the highest standards.About This RoleThis is an exceptional opportunity for a talented...


  • Lahore, Punjab, Pakistan Ahmad Glass Industries Pvt. Ltd Full time

    Ahmad Glass Industries (Pvt) Ltd is a pioneer in manufacturing all types of tempered & laminated safety glasses in Pakistan. The company is located in Lahore and is known for its expertise in producing high-quality safety glasses for various applications.Role DescriptionThis is a full-time on-site role for a Quality Assurance Manager at Ahmad Glass...