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Global Operations Specialist
2 days ago
We are a cutting-edge platform that connects businesses with the world's top experts, providing unparalleled access to knowledge and expertise.
In this role, you will play a critical part in building and maintaining relationships with experts, consultants, and professionals in the Expert Network.
Job DescriptionThis Strategic Partnership Manager position requires you to develop and maintain strong relationships with experts, consultants, and professionals in the Expert Network.
You will be responsible for identifying, engaging, and collaborating with experts to enhance our organization's knowledge base and industry expertise.
As a liaison between our organization and external experts, you will ensure smooth communication, project collaboration, and mutual benefit.
Key Responsibilities- Strategic Partnerships: Develop and maintain strong relationships with experts, consultants, and professionals in the Expert Network.
- Data Quality: Verify and complete data entries for regions spanning from the UK to Pakistan, ensuring accurate and comprehensive records.
- Payment Solutions: Take complete ownership of the process from consultation to payment, ensuring a smooth and transparent transactional experience.
- Client Support: Handle queries promptly and proactively resolve payment issues, ensuring a seamless experience for both partners and the organization.
- Cross-Functional Collaboration: Work closely with the Operations team to ensure data completion and verification, enhancing our data's overall quality and reliability.
- Expert Network Expansion: Identify and add new respondents to our expert database by understanding their expertise and aligning with our research topics, enriching our knowledge base.
- EMEA Payment Clearance: Resolve the payment backlog in the EMEA region promptly, ensuring all pending payments are cleared and up to date.
- Possess excellent communication and negotiation skills.
- Be able to work effectively in a fast-paced environment.
- Have a strong ability to analyze complex information and provide actionable insights.
- Be proficient in using MS Suite.
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