Lead Generation Operations Manager

23 hours ago


Lahore, Punjab, Pakistan Technovate Global Full time

This Lead Generation Operations Manager role at Technovate Global requires a skilled professional with experience in managing outbound call centers. The ideal candidate will lead a team of 10-15 agents, ensuring they meet campaign goals and KPIs.

Responsibilities:

  • Oversee the day-to-day operations of the outbound call campaign, ensuring all aspects are running smoothly.
  • Provide guidance to improve team performance and efficiency, utilizing tools like ViciDial and other relevant call center software.
  • Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
  • Prepare and analyze performance reports, providing actionable insights to optimize results.
  • Address and resolve operational issues promptly, maintaining a smooth workflow.
  • Collaborate with senior management to align operations with overall campaign strategies.
  • Prepare basic daily reports using Excel and other tools as required.

Requirements:

  • Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
  • Leadership: Proven ability to handle and motivate a team of call center agents.
  • Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
  • Reporting Skills: Competence in using Excel and other tools for daily reporting.
  • Communication: Strong verbal and written communication skills.
  • Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
  • Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.


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