Lead Generation Operations Manager
23 hours ago
This Lead Generation Operations Manager role at Technovate Global requires a skilled professional with experience in managing outbound call centers. The ideal candidate will lead a team of 10-15 agents, ensuring they meet campaign goals and KPIs.
Responsibilities:
- Oversee the day-to-day operations of the outbound call campaign, ensuring all aspects are running smoothly.
- Provide guidance to improve team performance and efficiency, utilizing tools like ViciDial and other relevant call center software.
- Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
- Prepare and analyze performance reports, providing actionable insights to optimize results.
- Address and resolve operational issues promptly, maintaining a smooth workflow.
- Collaborate with senior management to align operations with overall campaign strategies.
- Prepare basic daily reports using Excel and other tools as required.
Requirements:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
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