Technical Client Support Specialist

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role:

As a Technical Client Support Associate, you will be part of a globally renowned financial industry leader, responsible for providing tech support to our business intelligence tool.

The role involves handling a variety of product/technical support situations while interacting with multi-level clients. You will showcase your expertise in testing upgrades and new releases from a client perspective, orient new users & educate them, and assist clients with installation; troubleshoot technical problems and respond to data and industry-specific questions either over phone or chat.

The ideal candidate should have a basic understanding of finance industry with good proficiency in computer applications and Windows operating systems. Strong analytical skills are also required, along with an appetite for providing superb customer service.

Responsibilities:

  • Handle multiple product/technical support situations while communicating with clients
  • Showcase expertise in testing upgrades and new releases from a client perspective
  • Orient new users & educate them on using the business intelligence tool
  • Assist clients with installation, troubleshoot technical problems, and respond to data and industry-specific questions

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent written and verbal English communication skills
  • Meaningful experience of 1-2 years with service desk and technical support setting

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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