Performance Analytics Lead

12 hours ago


Lahore, Punjab, Pakistan Delivery Hero SE Full time
Enhancing Rider Experience

Our goal is to deliver an exceptional customer experience, and as Assistant Manager, Performance, you will play a critical role in achieving this goal. You will oversee the development and implementation of strategies to improve rider experience and satisfaction.

Key Responsibilities:
  • Performance Metrics and Dashboards
    • Develop and maintain dashboards and reports to provide real-time insights into logistics performance metrics, including delivery times, cost per order, and rider utilization.
    • Prepare and present regular reports to senior management, highlighting key insights, challenges, and recommendations for improvement.
  • Rider Earnings and Incentives
    • Design and implement earnings plans for riders to incentivize performance while maintaining cost efficiency.
    • Collaborate with finance teams to set CPO targets, monitor deviations, and implement corrective actions when necessary.
  • Logistics Operations Support
    • Support expansion into new geographical areas by developing and executing logistics strategies that meet growth targets and adapt to regional specifics.
    • Plan for logistics growth in alignment with market demand, ensuring sufficient capacity and optimal utilization.

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