
Customer Experience Specialist
1 day ago
Salary: Competitive package based on performance and qualifications.
Job DescriptionWe are seeking a highly skilled Hotspot Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring complete satisfaction.
Your primary duties will include:
- Acting as a liaison between customers and the organization
- Providing product and service information
- Resolving emerging problems with accuracy and efficiency
- Handling all financial queries
- Cash handling related to billing and hardware/equipment
- Upselling/Cross selling GPON network products & services
- Monitoring targets/KPI's to secure set goals
- Direct customer handling related to billing, complaint, product information, cross selling, and upselling
- Identifying and assessing customers' needs to achieve satisfaction
To excel in this role, you must possess the following skills and qualifications:
- Solid understanding of reporting procedures
- Proficient in MS Office, especially Excel
- Outstanding communication and interpersonal skills
- Problem solving abilities
- Positive attitude and eagerness to learn more
We offer a range of benefits to support your personal and professional growth:
- Opportunities for career advancement
- A supportive and collaborative work environment
- Comprehensive training and development programs
- A competitive salary and benefits package
We value dedication, hard work, and a commitment to excellence. If you are passionate about delivering exceptional customer service and have a strong desire to grow with our organization, we encourage you to apply.
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