Customer Experience Specialist

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Salary: Competitive package based on performance and qualifications.

Job Description

We are seeking a highly skilled Hotspot Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring complete satisfaction.

Your primary duties will include:

  • Acting as a liaison between customers and the organization
  • Providing product and service information
  • Resolving emerging problems with accuracy and efficiency
  • Handling all financial queries
  • Cash handling related to billing and hardware/equipment
  • Upselling/Cross selling GPON network products & services
  • Monitoring targets/KPI's to secure set goals
  • Direct customer handling related to billing, complaint, product information, cross selling, and upselling
  • Identifying and assessing customers' needs to achieve satisfaction
Required Skills and Qualifications

To excel in this role, you must possess the following skills and qualifications:

  • Solid understanding of reporting procedures
  • Proficient in MS Office, especially Excel
  • Outstanding communication and interpersonal skills
  • Problem solving abilities
  • Positive attitude and eagerness to learn more
Benefits

We offer a range of benefits to support your personal and professional growth:

  • Opportunities for career advancement
  • A supportive and collaborative work environment
  • Comprehensive training and development programs
  • A competitive salary and benefits package
Others

We value dedication, hard work, and a commitment to excellence. If you are passionate about delivering exceptional customer service and have a strong desire to grow with our organization, we encourage you to apply.



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