Customer Service Ambassador

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

**Job Overview:**

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Ambassador. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers through various channels.

Main Responsibilities:

  • Customer Inquiries: Handle customer inquiries in a timely and professional manner via email, phone, live chat, or social media.
  • Customer Support: Assist customers with their orders, shipping, product details, and returns.
  • Quality-Based Responses: Provide thoughtful and high-quality responses that reflect our service standards.

Requirements:

  • English Proficiency: Possess excellent written and verbal communication skills in English.
  • Customer Service Experience: Have at least one year of experience in customer service.
  • Tech Skills: Familiarity with tools like Gorgias, Zendesk, or Shopify is an asset.
  • Problem-Solving Skills: Demonstrate excellent problem-solving and communication skills.
  • Adaptability: Possess an adaptable and solutions-oriented mindset.

Technical Requirements:

  • Personal PC/Laptop: Own a personally owned PC or laptop with an i5 processor or equivalent.
  • Internet Speed: Maintain a minimum of 15 Mbps for both upload and download internet speed.

Benefits and Perks:

  • Annual Performance Increases: Enjoy annual performance-based increases.
  • Paid Time Off: Receive paid time off to recharge and relax.
  • Health Stipend: Receive a health stipend to support your well-being.
  • Holiday Bonuses: Enjoy holiday bonuses as a token of appreciation.
  • Work-from-Home Setup: Work from the comfort of your own home with a permanent work-from-home setup.
  • Career Advancement Opportunities: Explore opportunities for career advancement as we continue to grow and expand.

About Us:

We are committed to building an amazing team of professionals who share our passion for delivering world-class service and making a meaningful impact with every interaction. Our collaborative and supportive remote team values each member's unique skills and contributions, offering a platform for growth and development.



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