
Customer Services Representatives
2 days ago
Kamal Laboratories, Pakistan
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job SpecificationJob functions:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
-
Customer Service Representative
1 week ago
Rawalpindi Cantonment, Pakistan beBeeCustomerService Full timeCustomer Service RepresentativeWe are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.The ideal candidate will have strong communication and interpersonal skills,...
-
Customer Service Representative
2 weeks ago
Rawalpindi Cantonment, Pakistan 7E Logics Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from 7E Logics.Operations Manager I Content Writer | Business Consultant | SEO and SMM ExpertRole DescriptionThis is a full-time on-site role for a Customer Service Representative at 7E Logics, located in Rawalpindi. The Customer Service Representative will be...
-
Customer Service Representative
4 weeks ago
Rawalpindi Cantonment, Pakistan FOCUS Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FOCUSExperienced HR Professional | Expertise in Technical Recruitment | Administration & Operations OptimisationJob description: We are looking for an experienced and dynamic Customer Service Representative to join our team. As a CSR, you will play a key role in...
-
Customer Service Representative
2 weeks ago
Rawalpindi Cantonment, Pakistan AAA Protect INC. Full timeCompany DescriptionAt AAA Protect, we are dedicated to ensuring that commercial drivers and fleet operators stay protected, compliant, and confident on the road. We focus on providing top-notch CDL protection services to remove stress related to legal issues, inspections, and compliance, allowing drivers to focus on driving. Our comprehensive plans cover CDL...
-
Customer Service Representative
2 days ago
Rawalpindi Cantonment, Pakistan Digital Marketing Corner Full timeCustomer Service Representative - Call CenterJob Title: Customer Service Representative - Call CenterJob Type: Full-TimeJob Shift: Night ShiftTimings: 08:00PM TO 05:00AMEarn Up to 60kJob Responsibilities:Make outbound calls to prospective clients in the USA.Generate leads through effective communication.Appointment Setting: Set appointments with clients to...
-
CSR / Customer Service Representative
2 days ago
Rawalpindi Cantonment, Pakistan Gtradecenter Full timeCSR / Customer Service RepresentativeHCPL Developers and Marketing (SMC-Private) Limited Rawalpindi, Punjab, PakistanStart Date: 12/19/2020A person along with MS Office & MS Excel skills is required to build sustainable relationships with customers. Active interaction to answer any customer queries on a regular basis & problem solving would be the top...
-
Customer Service Representative
2 days ago
Rawalpindi Cantonment, Pakistan Orioncallcentre Full timeEasy to use payment acceptance from yourcustomer with no hardware required.Customer Service Representative (CSR)Who Are We Looking ForWe are looking for a highly skilled and customer-focused CSR to join our team.What You Will Be DoingThe ideal candidate must have experience working in a taxi call center environment.Should be familiar with various dispatch...
-
Customer Service Specialist
4 weeks ago
Rawalpindi Cantonment, Pakistan Focus IT Services Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FOCUSExperienced HR Professional | Expertise in Technical Recruitment | Administration & Operations OptimisationJob description: We are looking for experienced and dynamic Customer Service Specialists to join our team....
-
Customer Service Representative
7 days ago
Rawalpindi Cantonment, Pakistan TalentPop App Full timeGet AI-powered advice on this job and more exclusive features.ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth stipendHoliday...
-
E-commerce Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan GrowthRise Solutions Full timeE-commerce Customer Service RepresentativeE-commerce Customer Service RepresentativeDirect message the job poster from GrowthRise SolutionsHR & Technical Recruiter | Talent Acquisition | Talent Management | Technical Hiring | Payroll Specialist | HR Operations | International Working…Company: GrowthRise SolutionsLocation: Bahria Town Phase 7Positions...