IT Operations Leader, Pacsquare Technologies

3 days ago


Islamabad, Islamabad, Pakistan Pacsquare Technologies Full time
Job Requirements

We are seeking a highly skilled and motivated Client Support Manager to join our team at Pacsquare Technologies. As a key member of the support team, you will be responsible for leading a team of specialists in delivering exceptional client experiences, ensuring high levels of satisfaction, and driving business growth. The successful candidate will have extensive experience in client-facing roles, coupled with a passion for delivering world-class customer service.

Key Responsibilities:

  • Supervise a team of support specialists, guiding them in delivering exceptional client experiences and achieving high levels of satisfaction.
  • Develop and implement comprehensive training programs to enhance team skills, focusing on empathy, problem-solving, and communication techniques.
  • Coordinate with other departments to resolve complex technical issues, ensuring seamless integration with product development, sales, and marketing teams.
  • Establisheclear expectations, priorities, and goals for the team, maintaining open communication channels and promoting collaboration.
  • Identify areas for improvement and implement corrective actions to maintain high standards of client satisfaction.
  • Develop and maintain relationships with vendors, partners, and other stakeholders to optimize support delivery.
  • Stay up-to-date with industry trends, emerging technologies, and best practices to optimize support delivery and drive business growth.


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