Operations Specialist

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Operations Specialist

As a key member of our support and monitoring team, you will be responsible for ensuring business continuity by addressing internal and external customer tickets, monitoring application and system performance, and maintaining open communication with all partners.

Key Responsibilities:

  • Providing 24/7 system and application support
  • Hands-on experience in cloud native operations
  • Continuous support and analysis of application and system optimization
  • Performing Operations and Maintenance/Health checks and preparing reports
  • Monitoring critical scheduled tasks
  • Validating system backups
  • Executing and monitoring critical updates on Live systems
  • Tracking incidents for any issues with system/application/services reported by users through the monitoring systems
  • Preparing incident reports for issue resolution
  • Escalating incidents to vendor/backend teams for L3 Technical resolution
  • Optimizing, Data/Trend Analysis, and Automation of existing processes

Requirements:

  • 0-2 years of working experience preferably in a similar environment
  • Working Experience in Cloud native environments preferably OpenShift/K8s
  • Sound experience working with Microservice, API Managers & Integration Servers
  • Good analytical and problem-solving skills
  • Bachelor's degree in Computer Science or a similar field
  • Good knowledge of DFS Technologies and its working
  • Hands-on knowledge of Linux/Unix
  • Good Query writing skills; able to write DB procedures and functions
  • Good knowledge of Databases (Oracle, DB2, MySQL, Mongo, etc.)
  • Good communication and writing skills
  • Demonstrated leadership skills and a team player
  • Self-driven and intellectually curious individual able to carry out impactful discussions with senior stakeholders

Why Work With Us?

We are a leading employer in the country, epitomizing the philosophy that each employee is passionately living a better every day. Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.



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