
Medical Documentation Coordinator
2 days ago
Role Overview
We are seeking a skilled and confident Customer Support Representative to join our team. As a CSR, you will be responsible for communicating with doctors' offices to obtain required medical documents and ensuring timely follow-ups.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to handle difficult conversations with patience and professionalism.
Main Responsibilities
- Explain documentation requirements to healthcare providers.
- Maintain a professional tone during conversations.
- Communicate with patients to explain situations and guide them to follow up with their doctors.
- Document call details and update internal systems.
- Collaborate with team members to ensure smooth workflow.
Necessary Skills
- Excellent English communication skills.
- Previous experience in customer support or healthcare industry.
- Strong interpersonal and persuasion skills.
- Ability to handle difficult conversations.
- Good computer and data entry skills.
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