Relationship Building Specialist

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Support Specialist

We are seeking a skilled support specialist to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide top-notch customer service.

About the Role:

  1. Proactively communicate with customers to understand their needs and provide solutions.
  2. Effectively manage incoming and outgoing calls to deliver exceptional customer experiences.
  3. Responsible for resolving customer complaints and issues in a timely and professional manner.
  4. Collaborate with internal teams to ensure seamless customer experiences.
  5. Conduct analysis on customer feedback to identify areas for improvement.

Key Responsibilities:

  • Deliver exceptional customer service through effective communication and problem-solving.
  • Meet or exceed customer satisfaction targets.
  • Develop and maintain relationships with customers through regular contact.
  • Collaborate with colleagues to achieve team goals.
  • Stay up-to-date with industry developments and best practices.

Requirements:

  • Diploma or degree in a relevant field.
  • 2-5 years of experience in customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks.
  • Basic knowledge of customer relationship management software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Preferred Skills:

  • Fluency in English (written and spoken).
  • Customer service experience.
  • Basic knowledge of CRM software.
  • Ability to work in a team environment.

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Travel Arrangements



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