
Cloud Infrastructure Support Expert
2 weeks ago
This role is responsible for delivering exceptional service to clients, providing technical support related to Microsoft 365 and Azure. Strong communication skills, technical expertise, and flexibility in working shifts are required.
The Senior Cloud Technical Specialist will:
- Provide white-glove service addressing Microsoft 365 and Azure issues.
- Assist customers with account details and troubleshooting.
- Manage Azure tasks such as subscriptions, VMs, authentication, VPN, and network monitoring.
- Build strong client and team relationships, adapt to changing needs.
- Stay updated on technological changes through training and support calls.
- Mentor new team members and troubleshoot incidents, identifying root causes.
- Ensure timely issue resolution adhering to SLAs.
- Act as a subject matter expert and coordinate resolution efforts.
The ideal candidate should have a Bachelor's degree in Computer Science or a related field and 3-5 years of experience with Microsoft Office 365, Azure, Intune, Windows AD, Windows Server, PowerShell. Strong troubleshooting skills for computer systems and mobile devices are also required.
A plus would be knowledge of Windows, SQL, Exchange Server and certifications in Microsoft technologies. Experience with ticketing systems like Service-Now, Zendesk, Jira, or Freshdesk is also an asset.
We offer a comprehensive benefits package including health coverage, life insurance, pension schemes, meals, and gym access. We are an equal opportunity employer committed to diversity and inclusion.
Shift Timings: Rotational shifts, including evenings and nights.
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