
Compliance and Training Manager
3 days ago
Quality Management Lead Job Summary:
This role is responsible for leading quality management initiatives, ensuring compliance with regulatory requirements, and driving process improvements.
Main Responsibilities:
- Develop and implement quality management strategies.
- Maintain quality standards and ensure compliance with regulatory requirements.
- Monitor and evaluate agent performance.
- Analyze reports and data to recommend changes for improved performance.
Requirements:
- Bachelor's degree or related field or equivalent experience.
- Five years' experience in operations management and compliance.
- Quality, project management, or auditing certification preferred.
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